FAQ

1) How can I contact your customer service team? 

Please visit the 'Contact Us' page.  Your message will be sent directly to our customer service team.

2) I contacted your customer service team. When will I receive a response? 

Our customer service team aims to respond to all e-mails within 24-48 hours.

 

3) How long before my order is shipped?

All the orders are dispatched within 2-4 business days to allow us time to roast your coffee fresh.

 

4) Do you offer Returns and Refunds? 

Yes, please check our product return and refund policy to learn more. 

 

5) Do you offer discounts and promotions? 

Yes, tons! Make sure to sign up for our email list to receive news on special offers.

 

6) Is it possible to change or cancel an order? 

Please visit the Contact Us page if you need to change or cancel your order.  We unfortunately cannot make any changes or cancel your order after it has been shipped.